Policies

 

Cancellations and Late Arrivals

There will be a $25 charge for any appointment that is missed or cancelled less than 24-hours in advance. After two no-call, no-shows you will be charged the full amount of the appointment.

All new clients will be asked to put a credit card on hold. The card is held by a secure third-party called Stripe which has an A+ rating with the Better Business Bureau. The card will only be charged in the event of a late cancellation, or to pay for a service at the client’s request.

If you arrive late to your appointment, please understand that we strive to respect everyone's time and may not be able to extend your appointment due to scheduling. You will be charged for the time you originally booked.


Minors

Children over the age of 12 are welcome at Mend.

All minors must have a parent accompany them to their first appointment to sign a permission form. Parents of children ages 12-15 must stay in the office for the whole appointment. All parents are welcome to sit in the treatment room during the appointment or relax in the reception area.
 

Download Minor Consent Form