First-Visit FAQ



What you can expect from us.

You can trust that:

  • We will leave the room before you disrobe to your level of comfort.

    • Your treatment will not be as effective if you are uncomfortable. So, we really do mean your level of comfort. If you are not comfortable disrobing we absolutely can treat you fully clothed. 

  • The only part of you that will not be covered during the massage is the part of you that is being treated. Our table has sheets, a blanket and a table warmer.

  • We will not treat areas of you that you have not given us permission to touch.

    • It is perfectly acceptable for you to change your mind during the massage about which areas you would like treated, just let us know and we will adapt accordingly.

  • We will not use more pressure than you are comfortable with.

    • However, you may be surprised at how your perception of pressure can change during a treatment. It is not uncommon for nerves to become less sensitive after a few minutes of contact.

  • We will listen to what you tell us without taking offense.

    • If you are uncomfortable for any reason we will hear you and respond to your requests.


What we expect from you.

We trust that you:

  • Will tell us when you are uncomfortable.

    • We are very good at what we do, but we haven’t yet managed telepathy.

  • Will have goals and tell us about them.

    • People get massages for a variety of reasons, and you will get the best experience if we know what you are looking to accomplish.

  • Will trust our knowledge.

    • And trust that we will answer all of your questions as best as we can. If we don’t have an answer for you, we will refer you to someone who should be able to help you.

  • Will remain respectful and appropriate.

    • Treat us like medical professionals - Please, no jokes that are of a sexual nature.

    • The only appropriate time for you to disrobe or undress is after we have left the room.

    • It is never ok to expose your genitals to us, ever.


Who should I see?

Click here to see our answer on the Who We Are page.


What will happen during my first visit?

If you haven't filled out your paperwork online, we will ask you to fill it out in the office.
We will then take you into the treatment room and ask you to tell us your story and why you've come to see us. We may ask you further questions about your history and your pain, and then we will direct you to lay on the table.

You should always undress to your comfort level. We may ask you to undress completely and lay under the sheets or stay fully clothed on top of the sheets, depending on the goals of your massage. How clothed you are is always your decision. We will leave the room to wash our hands so you can disrobe in private.

We use a full set of sheets, a blanket and a table warmer. The only part of you being uncovered will be the part we are currently working on.

During the massage you are welcome to comment at anytime if you are uncomfortable, confused, delighted, sleepy, ticklish, restless, have a song stuck in your head, etc. Mend is a safe space, and your feelings and reactions are valid. If you fall asleep, we will not be insulted (it's quite a compliment).

After the massage, we will leave the room so you can redress. When you are ready, you can meet us back in the office to discuss your plan of care and schedule your next appointment. 


Do you do "deep tissue" massage?

We understand that people come into our office with expectations from previous massages and experiences. For most people, a deep tissue massage means a lot of pressure that theoretically translates to a lot of benefit.

We believe that it is most effective to pinpoint problems and address them specificallyWe will use the amount of pressure that is useful to your condition and to you as a person. 

If you happen to believe that pain is a key part of a successful massage, we  can assure you that using light pressure in the right spot will produce a great deal of sensation.

Additionally, although we do not practice energy work (such as healing crystals or reiki) we strongly believe in the effects of positive touch, listening, kindness, and a sheen of relaxation mixed into every massage.


Do you accept insurance?

We do not, however we have National Provider Identification numbers that may be used for reimbursement, client’s insurance permitting. Some HSAs or Flex-spending plans will cover massage, but you should check with your provider first. 

We are happy to communicate with the rest of your healthcare team to coordinate treatment.


How often should I get a massage?

It heavily depends on what your goals are. We don't expect all clients to come in for a one hour appointment every two weeks for the rest of forever. We may ask to see you a couple times a week for 30 minutes for a short period of time. We may ask you to alternate longer massages with 30 minute focused sessions. Together, you and your therapist will discuss a treatment plan based on your individual needs.


Are there times when I shouldn't get a massage?

PLEASE do not come in when you may be contagious.
We are more than happy to help you reschedule your appointment for a better day. 

If you have bruises, rashes, or sunburn we will not be able to work on those areas.
If you have recently had surgery we will need an okay from your physician.
If you deal with a chronic problem such as migraines, fibromyalgia, or lupus you will need to use your judgement to know if a massage is a good idea. If you are recently diagnosed, it is better to reschedule than to possibly make things worse. Be sure to talk with your physician if you are unsure.


Should I leave a tip?

We appreciate tips, but they are 100% optional. We also enjoy tasty snacks, tea, and giant microbe plushies.


What kind of music will there be?

We tend to listen to less traditional music during massages. We love it when you bring your own music. We enjoy all styles of music (yes, even the one you have in mind right now), so don’t be shy! While we do not own a CD player, we do have a bluetooth speaker that can connect to your phone.

If you like what you hear in our treatment room, you can follow Mend Musculotherapy on Spotify and listen to our playlists even when you’re not with us!